Support pages » ARCHONIA.COM


Find out all about ARCHONIA.COM and our business practices

About us

The website was launched on October 26 1998. Originally a project within the Belgian company ANDROME NV, a spin-off company of Hasselt University, the webshop continued to grow and expand at a quick rate. Within the year we had already reached several hundred customers, a number which continued to grow rapidly in the years to come and continues growing each and every year. In the spring of 2010, the webshop moved to a privately owned company Archonia NV.

The product catalog at has also grown significantly over the past years. Where we first started with Anime & Manga alone, we included US comics (2010), EU comics (2012), Board and card games (2014) and Gaming merchandise (2014) to become a more all around pop culture shop that caters to otaku, comic geeks and all types of gamers but also to fans of popular tv-shows and movies.

The key values of are customer satisfaction, customer satisfaction and customer satisfaction. Our shop offers a broad spectrum of payment & shipment options and services like subscriptions and pre-ordering. And we, Archonians, live by customer friendliness and premium service.

Recently, Archonia has expanded internationally, in a next step towards upscaling customer satisfaction. In Germany, Archonia DE GmbH was established and in the USA Archonia Inc. was founded. In short, Archonia is a professional, trustworthy internet shop for all kinds of pop culture products and we look forward to welcoming you as our next valued customer!

Archonia NV
Wetenschapspark 4, box 3
BE-3590 Diepenbeek
VAT number: BE0445.638.586

Archonia CRM BVBA
Wetenschapspark 4, box 8
BE-3590 Diepenbeek
VAT number: BE0846.897.595

Archonia DE GmbH
Königsallee 61
DE-40215 Dusseldorf
VAT number: DE288593655

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We're currently not hiring anyone ... sadly enough, not everyone can work for the coolest company on the planet!
Still, in case we are hiring again, you'll be the first to know! Watch this space, our newsletters, or our social channels.

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Terms and Conditions provides their services to you subject to the following conditions. If you visit or shop at, you accept these conditions. Please read them carefully.
If you have any concern about privacy at, please contact us with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. Hence you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.


All content included on this site, such as text, graphics, logos, button icons, images, are the property of ARCHONIA NV or their respective creators and protected by international copyright laws. They may not be copied, distributed, presented, changed, saved for repeated use, framed in other websites etc., neither totally or partially, in any way without written permission of ARCHONIA NV.


This site is provided by on an "as is" and "as available" basis.
ARCHONIA NV does not make any warranties of any kind, express or implied, as to the operation of the site, the content, information, articles or materials included on this site. To the full extent permissible by applicable law, ARCHONIA NV disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. ARCHONIA NV will not be liable for any types of damages resulting from the use of its web site, including but not limited to, direct, consequential and indirect damages.


Please review our Privacy Policy, which also governs your visit to, to understand our practices.

Age does not sell products for purchase by children. We sell products for purchase by adults. If you are under 18, you may use only with the involvement of a parent or guardian.
Articles sold on the website are generally meant for people of 15 years or older.
If you buy on articles, which contain an indication of a given age; be it on the article itself or on the website, by ordering it you implicitly acknowledge to be at least of the given age.
Hence, to the full extent permissible by applicable law, ARCHONIA NV disclaims all warranties of merchantability and fitness for a particular age group. ARCHONIA NV will not be liable for any types of damages resulting from the use of these goods by children which do not have the appropriate age as indicated on the site and/or on the articles.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its own discretion. also reserves the right to refuse orders, change them or split/and or merge them at its own discretion. You will be notified of all changes on your orders via email.

Electronic Communication

When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Product descriptions attempts to be as accurate as possible.
However, does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Hence, if we discover an error in article information as provided on our site, reserves the right (but not the obligation) to change such content and as a consequence thereof all information of items (including description, pictures, pricing, release date and weight) is subject to change without prior notice.
If a product offered by is different from its description as shown on the site, and this to such an extent that it can be considered another product; your sole remedy is to return it. can, at its own discretion, decide to either replace the given article or refund the money; after the goods have been returned in unused condition, packaging still has to be intact and goods are undamaged.


Except where noted otherwise, the price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

With respect to items sold by, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process.

Despite our best efforts, pricing might change throughout the live of articles within our shop. Under these circumstances, you will be charged the price which was valid at the time of the purchase of the product, irrespective as to whether the new price is higher or lower than the price which was valid when you bought the article.

Other businesses

Under certain circumstances might provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. reserves the right (but not the obligation) to remove or edit such content. does review the posted content regularly, but does not review regularly the sources of this content.
If you do post content or submit material, and unless we indicate otherwise, you grant a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify for all claims resulting from content you supply. has the right but not the obligation to monitor and edit or remove any activity or content. takes no responsibility and assumes no liability for any content posted by you or any third party.

Our shop is a webshop and does all of its business through the internet. We aim to provide an optimal service to our customers, using the best possible means available to
There is no address where can be visited. The warehouse and administrative offices are based at:
Wetenschapspark 4/3
B-3590 Diepenbeek

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Privacy Terms knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting, you are accepting the practices described in this Privacy Notice.

What personal information does gather about you?
The information we learn from customers helps us personalize and continually improve your shopping experience at
Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. This pertains all information you provide to us in your account; like name, address, phone, gender, Also information which you provide by setting your favorite series or completing questionnaires,..
    You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Details we look at are webbrowser type and version, purchases made previously,..
  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information. These can be e.g. delivery information we obtain from our shippers or payment information from the credit card company.

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as easy login and storage of items in your Basket between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of's features, and we recommend that you leave them turned on.

Safety of the personal details at
Does Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.

  • Agents: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Protection of and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing,or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We do not reveal your credit card numbers when confirming an order. Of course, we transmit the full credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer and consider the safety of using the option to remain logged on.

How can I interact with on my personal details?

Which information can I access? gives you access to a broad range of information about your account and your interactions with for the limited purpose of viewing and, in certain cases, updating that information. These pertain details like up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, address,..); payment settings (including credit card information and credit balance as well as Archonia Points); e-mail notification settings,..

What Choices Do I Have?
You can always choose not to provide information and you can add or update certain information on you account detail pages. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. Notification of status changes in your orders however cannot be turned off; these are considered primary information and hence will always be transmitted to the username which you have chosen. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use certain features if you do not use cookies.

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Cookie Policy


Cookie law uses cookies to enhance and facilitate your user experience on our website and to customize the content of our website to your needs and preferences. You can deny the installation of cookies, but then some parts or services on our website will not work at all, or will not work optimally. When you continue visiting our website without changing your cookie-settings or when you click the "got it" link, we assume that you agree to the use of cookies. Please consult our cookie policy for more information about the use of cookies and how to block cookies at any time.

Cookie Policy

A cookie is small text file that is generated by the webserver and placed in the browser of your computer or mobile device when you access the website. A cookie contains a unique code which allows your browser to be recognized during your visit of the website (this is a 'session' cookie) or during subsequent, repeat visits in the future (this is a 'permantent' cookie). Cookies can be placed by the server of the website you visit or by partners with whom the website cooperates. The server can only read cookies which it has placed itself and will not have access to any other information stored on your computer or mobile device. Cookies are stored on your computer or mobile device in the folder of your browser. The contents of a cookie usually consists of the name of the server which placed the cookie, an expiration date and a unique code of digits. Cookies generally make the interaction between the visitor and the website easier and faster and help the visitor navigate between the various sections of the website. Cookies can also be used to make the content or publicity on the website more relevant for the visitor and adjust these to his personal taste and needs. uses the following cookies:

  1. Required cookies
    These cookies are absolutely required to visit our website or to access certain parts of it. For example, these cookies allow you to access all the different sections of our website or to fill out forms and place your orders. Additionally, if you wish to access your personal account on, these cookies are required to safely verify your identity before giving access to your personal information. When you refuse the use of cookies, certain parts of our website will not function optimally.

  2. Functional cookies
    Functional cookies are cookies to facilitate the services on our website and to make your visit more personal and more pleasant. These are for example the cookies that remember your preferred language settings.

  3. Performance cookies
    We use performance cookies to collect information about the different ways visitors use our website with the intent to improve the content of our website, to adjust it more to the wishes of the visitors and to enhance the overall experience of our website. For this makes use of the services provided by Google, Facebook and Twitter.

Managing cookies

Through the settings in your browser you can refuse the installation of cookies. For more information on most commonly used browsers and how to refuse cookies in them, please visit:

You can also, at any given time, delete already installed cookies from your computer or mobile device.

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