support » ARCHONIA.COM


Find out all about ARCHONIA.COM and our business practices

About us was launched on October 26, 1998. originated as a project within the Belgian company ANDROME NV, a spin-off company of Hasselt University. In the following years, the web shop continued to grow exponentially. In 2010, the private company, Archonia NV was created.

Our product catalogue also evolved over the years. We started with Anime & Manga and created separate shops for US comics in 2010, board and card games in 2014 and another separate section for gaming merchandise in that same year.

Our main goal is to be an all-round pop culture shop! Our main priority is customer satisfaction!

Our online shop offers a broad spectrum of payment and shipment options as well as services such as subscriptions and preorders.
We look forward to welcoming you as our next valued customer!

Archonia NV
Wetenschapspark 4, box 3
BE-3590 Diepenbeek
VAT number: BE0445.638.586

Archonia CRM BVBA
Wetenschapspark 4, box 8
BE-3590 Diepenbeek
VAT number: BE0846.897.595

Archonia DE GmbH
Königsallee 61
DE-40215 Dusseldorf
VAT number: DE288593655

Please note that we do not have a physical store on any of these addresses, we are an internet only shop!

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Terms and Conditions

Please read the following terms and conditions carefully as you accept them when shopping at
For more detailed questions concerning your privacy settings, please contact us. We will gladly provide you with all the necessary information.
Our business is in constant evolution and so are our privacy settings and general conditions of use! Please check our website on a regular base for updates! For more detailed questions concerning your privacy settings, please contact us. We will gladly provide you with all the necessary information. Please note that we will never fundamentally change our privacy settings concerning your personal information without notifying you before doing so and without your specific consent.


All content included on this site, such as text, graphics, logos, button icons, images, is the property of ARCHONIA NV or their respective creators and thus protected by international copyright laws. They may not be copied, distributed, presented, changed, saved for repeated use, framed in other websites etc., neither totally or partially, in any way without written permission of ARCHONIA NV.


This site is provided by in her current state.
ARCHONIA NV does not guarantee in any way the operation of the site, nor does she insure the correctness of the content, information, articles or materials on this site. To the full extent permissible by applicable law, ARCHONIA NV disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. ARCHONIA NV will not be liable for any types of damages resulting from the use of its website, including but not limited to, direct, consequential and indirect damages.


Please review our Privacy Policy for more information about our general practices.

Age offers items for purchase, solely to adults! Customers under 18 may purchase items from our website under the strict supervision of a parent of parental guardian.
When buying an item on our website, you automatically acknowledge being of the specific age, or older, mentioned on the article or on the article page.
ARCHONIA NV will not be liable for any types of damages resulting from the use of these items by children which do not have the appropriate age as indicated on the site and/or on the articles.

Your account

When using this website, you automatically acknowledge all responsibility for maintaining the confidentiality of your account and password and restricting access to your computer. You also agree to accept specific responsibility for all activities that occur under your account. reserves the right to refuse all types of services, to completely close accounts, to remove or edit any content, or even to cancel orders at its own discretion. also reserves the right to refuse orders, change and/or split/and or merge them at its own discretion. You will be notified by email of all changes on the email address, linked to your personal account.

Electronic Communication

When visiting or sending emails to us, you are communicating with us electronically. By doing so, you automatically consent to receiving all replies to these communications electronically. You will be notified by email or by messages, posted on our website. You acknowledge that all notices, disclosures and other communications, provided by satisfies all legal requirements for such written communications.

Product descriptions attempts to be as accurate as possible.
However, does not guarantee that product descriptions or other content on her website is in any way accurate, complete, reliable, current, or error-free. reserves the right (but not the obligation), to change and update the content on her website if an error in the article information, as provided on her website, would be discovered after publication. Hence, all information, concerning items (including description, pictures, pricing, release date and weight) is subject to change without prior notice.
If a product offered by is different from its description as shown on the site, and this to such an extent that it can be considered another product; your sole remedy is to return it. can, at its own discretion, decide to either replace the given article or refund the money; after the goods have been returned in unused condition, packaging still has to be intact and goods are undamaged.


Except if noted otherwise, the price displayed for products on our website represents the full retail price, as listed on the product itself. This is the price, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practices.

The applicable price is the one, stated in your order basket during the order process and is also the price that you will be requested to pay.

Despite our best efforts, article prices are susceptible to changes throughout the duration of the article’s life. When this occurs, you will be requested to pay the price that was listed at the moment you placed your purchase.

Other businesses

In certain cases, can provide links to websites of affiliated branches or other companies. does not verify, evaluate or guarantee the offerings of such businesses or individuals, nor is she responsible in any way for the content of their websites. does not assume any responsibility or liability for the actions, products or content of third parties. Please review carefully the privacy statements and other conditions of use for those specific website.

Reviews, Comments, Communications, and Other Content

Visitors can post reviews, comments, and other content, submit suggestions, ideas, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam” in general!
The use of false email address, the impersonation of any other person, entity or any type of misleading information as to the origin or content is prohibited. reserves the right (but not the obligation) to remove or edit such content. does review the posted content on a regular base but does not review regularly the sources of this content.
All posted content or submitted material can, unless stated otherwise, be used by as she sees fit. This implicates that you grant, for all submitted material or posted content, a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the right to use the name that you submit in connection with such content, if chosen to do so. You represent and guarantee that you own, or otherwise control, all of the rights to the content that you post on, that the content is accurate and does not violate its policy and will not cause harm in any way to any person or entity, and that you will indemnify for all claims resulting from content you supply. has the right, but not the obligation, to monitor and edit or remove any activity or content without any given reason. takes no responsibility and assumes no liability for any content posted by you or any third party.

Our shop is a web shop which implicates all our business is done online. We aim to provide an optimal service to our customers, using the best possible means available to does not dispose of a visiting address as we are not a brick and mortar shop. Our warehouse and administrative offices are based at:
Wetenschapspark 4/3
B-3590 Diepenbeek

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Privacy Terms

We know you care about your privacy. So do we! This notice describes our detailed privacy policy. For more detailed questions concerning your privacy settings, please contact us. We will gladly provide you with all the necessary information. Please note that we will never fundamentally change our privacy settings concerning your personal information without notifying you before doing so and without your specific consent.

What personal information does gather?
The information we collect from our customers helps us personalize and continually improve your shopping experience at
You will find an overview of the different types of information we gather.

  • Information You Give Us: We receive and store all information you enter on our Web site or give us in any other way for a limited period of time. This pertains all information you provide us in your account, such as name, address, phone number, etc. This also includes information provided through your personal settings, such as favourite series, completed questionnaires etc.
    You can choose not to provide certain information. Please note that this might negatively influence your shopping experience on our website. We use the information to respond to your specific requests and to customize your future shopping.
  • Automatic Information: We receive and store certain types of information for a limited period of time whenever you interact with us. To do so, we use cookies to obtain and store information when your web browser accesses our website.
  • E-mail Communications: To help us make e-mails more pertinent, we receive conformation when you open an e-mail from us, if your computer supports this. This is completely anonymous but helps us improve the content of our e-mails. If you do not want to receive e-mails or other messages from us, please adjust your Customer Communication Preferences.
  • Information provided by other sources: : We might receive information about you from other sources and add it to our account information. These can be e.g. delivery information we obtain from our shipping companies.

What About Cookies?
Cookies are alphanumeric identifiers transferred to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as easy login and storage of items in your basket between visits.
The help section of the toolbar in most browsers will help you prevent your browser from accepting new cookies, to have the browser notified you when you receive a new cookie, or to disable cookies altogether. However, cookies allow you to take full advantage of some of's features, and we recommend that you leave them enabled at all times.

Safety of personal details at

Collected information.
The information we gather from our customers is important to our business! does not sell, share or distribute this information to others.

  • Agents: We employ other companies and individuals to perform functions on our behalf such as delivering packages, sending postal mail and e-mails and processing online payments. These third parties have access to certain personal information needed to perform their duties. This information can’t be used for any other purposes.
  • What measures does take to secure my information? :
    We aim to protect and secure your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
    When placing an order, you are transferred to the secure page of the licenced and approved online payment company who will securely treat your payment.
    Please make sure your access information and password, stored on your computer, is protected against unauthorised access. Be sure to sign off when finished using a shared computer and consider the safety of using the option to remain logged on.

How can I interact with on my personal details?

Which information can I access? permits access to all your personal information stored about your account and your interactions with for the limited purpose of viewing and updating that information. These pertain details like up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, password, address,..), payment settings and credit balance as well as Archonia Points), e-mail notification settings, etc.

What Choices Do I Have?
You can always choose not to provide information and add or update certain details on your account detail page. If you do not want to receive e-mail notifications or other types of messages from us, please adjust your Customer Communication Preferences. Notifications of status changes about your outstanding orders however can’t be turned off. These notifications are considered to be of primary importance and, hence, will always be communicated to the e-mail address you provided.

The right to be forgotten! gives you the possibility to completely close your account. This will only be possible 14 days after the reception of your last order, as we have to be able to provide you with the 14 days return period, applicable according to European consumer law. This period will be increased up to 30 days if you have an issue with the product and your claim was filed within the legal period of 14 days upon reception. Please note that closing your account will be definitive. For future purchases, a new account will have to be created. You also have the possibility to create a visitor account which will permit you to shop at our store without providing us with any further personal information than absolutely necessary to ensure the delivery of your order. This information will not be stored in any way after the 14 days return period, applicable according to European consumer law.

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Cookie Policy


Cookie law

to customize the content of our website to your needs and preferences. You can deny the installation of cookies, but then some functions or services on our website will not work at all, or will not work optimally. During your first time visit, you were requested to accept the cookies and thus give specific consent to install cookies. You were also given the possibility to specifically choose which cookies we were authorised to install. By giving your consent, to one or several of the cookies, used on our website, we assume that you agree to the use of these specific cookies. You have, at all times, the possibility to opt out, partially or entirely, and thus blocking the installation of cookies. You will automatically be requested to renew your approval every 12 months.

Cookie Policy

A cookie is small text file that is generated by the webserver and placed in the browser of your computer or mobile device when you access the website. A cookie contains a unique code which allows your browser to be recognized during your visit on our website (called a 'session' cookie) or during subsequent, repeated visits (called a 'permanent' cookie). Cookies can be placed by the server of the website you visit or by partners with whom the website cooperates. The server can only read cookies which it has placed itself and will not have access to any other information stored on your computer or mobile device. Cookies are stored on your computer or mobile device in the folder of your browser. The contents of a cookie usually consists of the name of the server which placed the cookie, an expiration date and a unique code of digits. Cookies generally make the interaction between the visitor and the website easier and faster and help the visitor navigate between the various sections of the website. Cookies can also be used to make the content or publicity on the website more relevant for the visitor and adjust these to his personal taste and needs. uses the following cookies:

  1. Strictly necessary cookies
    These cookies are absolutely required to visit our website or to access certain parts of it. They allow you to access all the different sections of our website or to fill out forms and place orders. Additionally, if you wish to access your personal account on, these cookies are required to safely verify your identity before giving access to your personal information. When you refuse the use of cookies, certain parts of our website will not function optimally or at all.

  2. Functional cookies
    Functional cookies are cookies to facilitate the services on our website and to make your visit more personal and more pleasant. These are for example the cookies that remember your preferred language settings.

  3. Performance cookies
    We use performance cookies to collect information about the different ways visitors use our website with the intent to improve the content of our website, to adjust it to the wishes of our visitors and to enhance the overall experience of our website. therefore uses services provided by Google, Facebook and Twitter.

Managing cookies

Your browser settings will permit you to refuse the installation of cookies. For more information on most commonly used browsers and how to refuse cookies, please visit:

You can also, at any given time, delete already installed cookies from your computer or mobile device or revoke your consent to install cookies.

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