Support pages ╗ SUBSCRIPTIONS FAQ
Learn all there is to know about our subscription service.
Do I have to pay shipping costs for each item?
The short answer: No.
The long answer: You can wait until more than one preorder has been released before you "finalize" your preorder. When you finalize your preorder, all items that have been released at that time, will be put together in a regular order and you'll only pay shipping costs once for the entire package.
Are items shipped every week? Bi-Weekly? Monthly?
You decide how often your preorders are shipped. If you wish to finalize your preorders weekly, you are free to do so. Most customers prefer to wait until multiple titles have been released, so that they can save on shipping costs.
We only ask that you have your preorders shipped at least once a month, otherwise the over head for us will become too big.
When do I have to pay for my subscriptions?
You should pay the required advance as soon as possible after placing your preorder/subscription.
The remaining costs (and shipping costs) will be charged when you have the items shipped.
Do I have to pay the advance payment?
Yes, you have to. Only credit card payments are excluded from the required advance (for now).
If you do not pay the required advance payment, your will not have a permanent reservation for the article(s). In that case, someone else who does pay, might get your copy instead. Since preorders are often limited in availability, this might mean you will not get your copy at all.
How do I pay the required advance?
On your preorders overview page (the link can be found in your account) you will all the required information to do the payment.
For the online payment methods (Paypal, iDEAL, Bancontact/Mistercash, Giropay, ...) you can simply press the button to initiate the payment process.
For offline bank transfers, all the required information to do the transfer is shown.
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